vcc.ca
PHAR 1104: Pharmacy Communications 1
Effective date
May 2022
Department
Pharmacy Technician
School
Health Sciences
Description
This course introduces the interpersonal and communication skills required to work effectively in a pharmacy setting. Collaboration, effective group dynamics, professionalism, ethics and customer service are discussed.
This course is part of the full-time Pharmacy Technician Program.
Credits
1.5
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Demonstrate effective communication skills.
- Establish collaborative working relationships.
- Demonstrate professional behavior.
- Use ethical principles in decision-making.
- Use effective communications when educating and interacting with patients.
- Demonstrate accuracy when receiving verbal and written prescriptions.
- Demonstrate intra-professional and inter-professional skills during collaboration.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 30
Total Hours: 30
Total Hours: 30
Instructional Strategies
Lecture, independent study, group work, group discussion,case studies, role-plays, simulations
Delivery: full-time
Delivery: full-time
Grading System
Letter Grade (A-F)
Passing grade
B
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
25 |
Ethics and Professionalism (Case Studies) |
|
Assignments |
25 |
Inter-professionalism (Report and Oral Presentation) |
|
Other |
30 |
Prescription Intake |
|
Assignments |
20 |
Reflective Journal (5 entries) |
Course topics
- 1. Communication skills
- 2. Collaborative working relationships
- 3. Professionalism
- 4. Ethics
- 5. Inter-Professionalism
- 6. Customer Service
Learning resources
Resources are items that the student is responsible for purchasing. Resource information will be supplied by the department/instructor.
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.