vcc.ca
REHC 0603: Workplace Communication
Effective date
September 2019
Department
Community & Career Education
School
Arts and Sciences
Description
This course is part of the full time Retail and Hospitality Careers Program.
This course covers the essential communication skills needed in the workplace and interview skills. Students practice the basics of effective communication and conversational skills such as appropriate greetings and introductions, the use of eye contact, active listening skills, handling criticism and conflict, giving and taking direction. Topics also include identifying the difference between public and private information, and workplace confidentiality.
Students are introduced to effective customer relations and learn the importance of developing a positive and professional attitude towards customers.
Students are coached on successful interview techniques, pre interview preparation and employment research.
Credits
3.0
Year of study
Below Grade 10 Equivalency
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- employ appropriate conversational skills with fellow students, coworkers and supervisors
- employ listening skills in order to complete workplace assignments
- use appropriate communications skills to effectively receive and respond to criticism and conflict
- interact in a courteous and professional manner with customers in the workplace
- display a positive and professional attitude towards customers
- use the principles of customer service consistently when working with customers in a service environment
- participate in a workplace practicum interview
- present personal strengths and qualifications in a supportive practicum interview with employer
- demonstrate leadership skills to classmates and instructor in the classroom and lab
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 50
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Total Hours: 75
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Total Hours: 75
Instructional Strategies
Instructional strategies include but are not limited to: lecture, classroom discussion, demonstrations, experiential learning and practice.
Grading System
Satisfactory/Unsatisfactory
Passing grade
S (where S = 50%)
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Participation |
30 |
Checklist to evaluate active participation in learning completed by faculty |
|
Quizzes/Tests |
20 |
Verbal and/or written |
|
Other |
30 |
Ongoing observation and analysis of communication skills performed by faculty |
|
Other |
10 |
Completion of course work |
|
Other |
10 |
Checklist to evaluate participation in practicum interviews |
Course topics
- Effective Communication
- Interview Skills
- Assertiveness
- Customer Service
- Goal Setting
- Leadership Skills
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.