This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships. Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.
This course is part of the full-time Hospitality Management Diploma Program
Course code: HOSP 1410
Credits: 3.0
Tuition: $0*
Length: 45.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=HOSP&number=1410
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Schedule †
Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.
| CRN # | Dates |
Day/Time/Location |
Instructor |
| 61569 | May 3, 2022
to August 16, 2022 | Tue | 6:00 pm - 8:00 pm
VCC Downtown Campus
Delivery: Lecture
See full schedule | Simpson, Darren |
| 61587 | May 3, 2022
to August 16, 2022 | Tue | 4:00 pm - 6:00 pm
VCC Downtown Campus
Delivery: Lecture
See full schedule | Simpson, Darren |
| 74034 | September 7, 2022
to December 12, 2022 | Mon, Wed | 8:00 am - 9:00 am
VCC Downtown Campus
Delivery: Lecture
See full schedule | Kaplan, Belinda |
| 74039 | September 7, 2022
to December 12, 2022 | Mon, Wed | 8:00 am - 9:00 am
VCC Downtown Campus
Delivery: Lecture
See full schedule | Kaplan, Belinda |
| 74024 | September 12, 2022
to December 13, 2022 | Mon | 3:00 pm - 5:00 pm
VCC Downtown Campus
Delivery: Lecture
See full schedule | Kaplan, Belinda |
| 74029 | September 12, 2022
to December 13, 2022 | Mon | 1:00 pm - 3:00 pm
VCC Downtown Campus
Delivery: Lecture
See full schedule | Kaplan, Belinda |
| 74044 | September 12, 2022
to December 13, 2022 | Mon | 10:00 am - 12:00 pm
VCC Downtown Campus
Delivery: Lecture
See full schedule | Kaplan, Belinda |
Additional Information
- Customer service
- The challenges of customer service
- Solving problems with customer service
- Strategy for formulating a plan for success
- Communication strategies
- Coping with challenges in customer service
- Motivation and empowerment
- Leadership in customer service
- Customer retention and measurement of satisfaction
- Technology and customer service
- Excellence in customer service
Prior learning assessment and recognition (PLAR)
To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.
How do I apply for this course?
This course is offered as part of a VCC program only.
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.
