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VCC student account updates: Important information

Posted on April 7, 2021


Updated April 15, 2021

During the weekend of April 9 - 11, Vancouver Community College (VCC) performed an important update to student online accounts. This update affects all student passwords and any files stored in the Office 365 environment.

What you need to know

Moodle access

Use the same password as login. 

SharePoint access

As a result of a technical limitation, SharePoint access previously provided to students by instructors could not be maintained, and will need to be set up again. This is a one-time action required to reconnect student accounts.

Address Book

Due to privacy updates, students will now see a blank Address Book in Office 365. As a result, students will not be able to use the chat function with other students in MS Teams.

Student password change

Passwords provide the first line of defence against unauthorized access to your computer and personal information. The stronger your password, the more protected your data will be from hackers and malicious software. Complex passwords have now been implemented for VCC students to be aligned with all VCC users. 

What is my password after April 9?  

Students will log in with a temporary password initially. The new, temporary password incorporates your previous PIN/Password and starts with ‘VCC’ and ends with ‘#’.

  • Temporary password format: VCC[student’s PIN/Password from April 8]#
  • Example: VCC012345# 

After initial login, students will be prompted to change their temporary password to include the following: 

  • Password length of minimum 10 characters 
  • Must contain upper and lower case letters
  • Must include at least one number
  • Must include a special character (i.e.  ! # $ % …) 
  • Must not contain account holder's first or last name 
  • Must not be one of the passwords previously used 

For detailed guidance, watch our Student Password Video Tutorial.

Going forward, use this updated password to log in to myVCC , Moodle and email.

Where are my files? / How to retrieve files

Any files stored in Outlook or OneDrive were not included in the update and must be retrieved within 30 days (starting April 9). Please see appropriate guides for file retrieval instructions: 

For detailed guidance, watch our Moving Outlook Emails Video Tutorial.

Thank you for your patience during this important upgrade to VCC systems. For questions or assistance, the VCC Help Desk can be reached by calling 604.443.8700 or emailing