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At VCC, we know that returning to school can be exciting, but also stressful and fraught with hurdles where disputes may arise. Our Arbiter of Student Issues (ASI) is committed to working with both students and prospective students around their rights, obligations, and options when it comes to appeals and complaints.
The Arbiter of Student Issues (ASI) recognizes the need to provide support to VCC students around disputes and complaints arising at VCC and relative to VCC policies.
As part of VCC Student Services, the ASI is a dedicated resource available to guide a student who finds him/herself either at the centre of a complaint or lodging a complaint. The ASI is a neutral party in all complaint processes, with the ability to hear complaints, investigate them with all parties concerned, and offer informal and formal dispute resolution mechanisms to resolve the dispute.
Due to the COVID-19 restrictions being imposed by government and local authorities, the Office alongside all departments at VCC will be providing remote appointments only using phone and video/web conferencing applications.
Students who wish to meet remotely with the Arbiter of Student Issues, Tanny Marks, must first book the appointment by phone or email. No instant appointments available.
Broadway campus, building A, Student Services area, room 4017
Tuesday to Friday
Phone: 604.871.7000, ext. 7040