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Meet Bachelor of Hospitality Management alumnus, Brock Martin, Account Manager at RoomKeyPMS - an RSI International Company.
What is RoomKeyPMS?
RoomKeyPMS is more than property management; it’s a complete Guest Management System. RoomKeyPMS is entrusted to handle over 20 million transactions for its hotel partners each year. It's the leading, cloud-based PMS - easy for front-desk staff to use - while providing robust management reporting and extensive guest insight. I seek opportunities for properties to maximize revenues and build relationships so that we can deliver on our brand promise: More Guests. Better Managed.
Is this a lateral move or the next step in your career path?
This is certainly the next step for me. Booking.com provided me the revenue management component of Account Management, and RoomKeyPMS allows me to explore the more technical components of much-needed software to help hotels operate successfully. By combining my education and my work experience, I'm able to get a look at the bigger picture involved in hotel operations, whilst still working directly with industry professionals and assisting them in achieving their goals.
What most attracted you or what are you enjoying the most?
What keeps the job exciting is that every property is unique and has different needs. Widespread geographical areas means varying target markets and sales strategies. Understanding our clients' needs and goals makes my role exciting and no two days are ever the same!
Did you know that your VCC hospitality management degree would land you here?
Not...at...all! When I started at VCC, I had little knowledge of hospitality as an industry. My understanding was that hospitality meant hotels, and that hotels meant front desk and housekeeping departments. I really had no idea of all the different layers and departments within a hotel: from Sales and Revenue Management to Software and IT, there is so much behind the scenes of any hotel! My post-VCC experiences have allowed me to experience front-line operations to now more of a partner and consultant to our clients.