Student Complaints

Contact

Not sure where to begin? For assistance in resolving or submitting complaints, students may contact:

  • Office of Student Conduct
    If you have a concern about the conduct of another student, reach out to the Student Conduct Officer.
  • Students' Union of VCC - Office of the Students' Advocate
    The Students' Union of VCC Students' Advocate provides a safe, confidential and informal environment for students to discuss conflicts, complaints or disputes. The Students' Advocate can provide support and assistance with interpretation of VCC policies and procedures.
  • Sexual Violence Support Services
    VCC's sexual violence support services will assist and support students who have experienced sexual violence and misconduct.
  • Student Accessibility
    If your concern relates to academic accommodations, accessibility supports, or barriers affecting your learning experience, you may contact the Associate Director, Student Accessibility / nscott@vcc.ca 
  • Student Engagement
    If you are still unsure on who to contact, r

Instructional Areas

For complaints about courses, programs and instruction, please contact the appropriate instructor or Department Head (for informal complaints), or Dean (for formal complaints).

  • School of Arts and Sciences
  • School of Health Sciences
  • School of Hospitality, Food Studies and Applied Business
  • School of Trades, Technology and Design
  • Centre for Continuing Studies
  • School of Instructor Education

Non-Instructional Areas

Complaints should be submitted directly to the Department Leader (for informal complaints) or the Associate Vice President, Dean, Registrar, Director, Associate Director or Manager (for formal complaints).

Commercial Services For complaints about the cafeterias, restaurants, market, bookstores and laundry services.
Facilities Department For complaints about building, furnishings, heating and cooling, cleanliness, any indoor or outdoor space.
Finance Department For complaints about financial aid, tuition, refunds.
Indigenous Education and Community Engagement For complaints about departmental service or practices.
Information Technology For complaints about email accounts, computers and technology generally.
International Education For complaints about departmental service or practices.
Learning Centre and Library Services For complaints about Learning Centres, access to library, services and library holdings.
Registrar’s Office For complaints about registration, admission and timetabling and financial aid.
Safety, Security & Risk Management For complaints about hazards, theft, vandalism, threats, violence, parking, emergency issues.
Student Services For complaints about academic advising, assessment centre, counselling, disability services, interpreting services, student conduct or student services centre.