Customer Service & Communication Skills (AUTO 1030)
This customer service course develops essential professional skills for client-facing roles. Students learn active listening, strategic questioning, conflict resolution, and problem-solving techniques. Participants master communicating complex technical concepts to diverse audiences while managing multiple priorities effectively. Emphasis on maintaining professional standards ensures graduates deliver exceptional service experiences across various industries.
Course code: AUTO 1030
Credits: 2.5
Length: 55.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=AUTO&number=1030
* The amount shown is the approximate cost of tuition (for courses with tuition) or fees (for courses that do not have tuition).
Tuition and Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.