Dealership & Warranty Operations (AUTO 1155)
This course explores dealership fixed operations management, focusing on warranty claim processes, documentation, and manufacturer policies including recalls and goodwill coverage. Students learn to collaborate effectively with technicians for accurate labor and parts tracking while implementing customer retention strategies for both warranty and post-warranty services in automotive dealership environments.
Course code: AUTO 1155
Credits: 2.5
Length: 50.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=AUTO&number=1155
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Tuition and Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.