This course introduces students to proven strategies for increasing customer satisfaction, building customer loyalty and increasing repeat business. Students participate in role plays and hands on activities using Samsung Service Guidelines for Legendary Customer Service to transfer learned skills and behaviours to authentic workplace scenarios.
Course code: ELRT 1200
Length: 25 hours
Course outline: viewhttps://www.vcc.ca/deptUploads/course-outlines/ELRT-1200.pdf
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.