This course introduces students to the accommodation industry and the range of employment roles that support it. Students explore the development of the hospitality industry and the organizational structure of various accommodation establishments. Students learn about reservation procedures and policies, registration and rooming techniques, forecasting and room statistics as well as reservation control techniques. Overbooking, guest relocation and complaint resolution are also addressed.
This course is part of the full-time Hospitality Management Diploma Program
Introduction to accommodations as a tourism sector
Unique characteristics of accommodations
Organizational structure of hotels
Lodging sectors
Reservations systems
Check-in procedures
Quality management
Rooming process
Registration process
Check-out procedures
Technology in hotels (e.g., Property Management Systems)
Housekeeping and laundry operations
Prior learning assessment and recognition (PLAR)
To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.
How do I apply for this course?
This course is offered as part of a VCC program only.
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.
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