Health and safety measures for Fall 2021

Principles of Service Manageme (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships. Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

This course is part of the full-time Hospitality Management Diploma Program

Course code: HOSP 1410

Credits: 3.0

Length: 45.0 hours

Course outline: https://www.vcc.ca/vccphp/courseoutline?subject=HOSP&number=1410

Schedule †

HOSP 1410 schedule for programs:

HOSP

Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.

CRN #	Dates	Day/Time/Location	Instructor
71755	September 7, 2021 to December 13, 2021	Mon, Tue \| 8:00 am - 9:00 am Delivery: In-class See full schedule	Simpson, Darren
71760	September 7, 2021 to December 13, 2021	Mon, Tue \| 8:00 am - 9:00 am Delivery: In-class See full schedule	Simpson, Darren
71745	September 13, 2021 to December 13, 2021	Mon \| 3:00 pm - 5:00 pm Delivery: In-class See full schedule	Simpson, Darren
71750	September 13, 2021 to December 13, 2021	Mon \| 1:00 pm - 3:00 pm Delivery: In-class See full schedule	Antica, Beatrice
71765	September 13, 2021 to December 13, 2021	Mon \| 10:00 am - 12:00 pm Delivery: In-class See full schedule	Simpson, Darren

* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.

† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.

Principles of Service Manageme (HOSP 1410)

Schedule †

HOSP 1410 schedule for programs:

Additional Information