Principles of Service Manageme (HOSP 1410)
This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships. Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.
This course is part of the full-time Hospitality Management Diploma Program
Course code: HOSP 1410
Credits: 3.0
Tuition: $0*
Length: 45 hours
Course outline:
view
https://www.vcc.ca/cfm-files/course-outline.cfm?subject=HOSP&number=1410
Schedule†
HOSP 1410 schedule for programs:
- HOSP
Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.
| CRN # | Instructor | Dates | Day/Time | Instructor |
|---|---|---|---|---|
|
43895
|
Kaplan, Belinda |
14-Jan-2020
to 14-Apr-2020 |
Tue | 8:00 a.m - 10:00 a.m | Kaplan, Belinda |
| 43895 VCC Downtown Campus |
14-Jan-2020
to 14-Apr-2020 |
Tue | 3:00 p.m - 4:00 p.m | ||
|
43920
|
Kaplan, Belinda |
14-Jan-2020
to 14-Apr-2020 |
Tue | 10:00 a.m - 12:00 p.m | Kaplan, Belinda |
| 43920 VCC Downtown Campus |
14-Jan-2020
to 14-Apr-2020 |
Tue | 3:00 p.m - 4:00 p.m | ||
|
43889
|
Kaplan, Belinda |
14-Jan-2020
to 14-Apr-2020 |
Tue | 1:00 p.m - 3:00 p.m | Kaplan, Belinda |
| 43889 VCC Downtown Campus |
14-Jan-2020
to 14-Apr-2020 |
Tue | 3:00 p.m - 4:00 p.m | ||
|
61753
|
04-May-2020
to 14-Aug-2020 |
Tue | 5:00 p.m - 6:00 p.m | ||
| 61753 VCC Downtown Campus |
04-May-2020
to 14-Aug-2020 |
Tue | 6:00 p.m - 8:00 p.m |
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| RESULTSET |
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| CACHED | false | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| EXECUTIONTIME | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SQL | SELECT ssbsect_crn, ssbsect_term_code, ssrblck_blck_code, ssrmeet_start_date, ssrmeet_end_date, TO_CHAR(ssrmeet_start_date, 'DD-Mon-YYYY') AS start_date, TO_CHAR(ssrmeet_end_date, 'DD-Mon-YYYY') AS end_date, ssrmeet_begin_time, ssrmeet_end_time, TRUNC( TO_DATE(CONCAT(ssrmeet_begin_time,'00'),'HH24:MI:SS')) + ( ROUND( (TO_DATE(CONCAT(ssrmeet_begin_time,'00'),'HH24:MI:SS') - TRUNC(TO_DATE(CONCAT(ssrmeet_begin_time,'00'),'HH24:MI:SS')) ) * 96 ) / 96) as begin_time_round, TRUNC( TO_DATE(CONCAT(ssrmeet_end_time,'00'),'HH24:MI:SS')) + ( ROUND( (TO_DATE(CONCAT(ssrmeet_end_time,'00'),'HH24:MI:SS') - TRUNC(TO_DATE(CONCAT(ssrmeet_end_time,'00'),'HH24:MI:SS')) ) * 96 ) / 96) as end_time_round, DECODE(ssrmeet_sun_day, 'U', 'Sun ', '') || DECODE(ssrmeet_mon_day, 'M', 'Mon ', '') || DECODE(ssrmeet_tue_day, 'T', 'Tue ', '') || DECODE(ssrmeet_wed_day, 'W', 'Wed ', '') || DECODE(ssrmeet_thu_day, 'R', 'Thu ', '') || DECODE(ssrmeet_fri_day, 'F', 'Fri ', '') || DECODE(ssrmeet_sat_day, 'S', 'Sat ','') AS day_of_week, ssrmeet_bldg_code, ssrmeet_room_code, sirasgn_pidm, ssbsect_seats_avail, ssbsect_wait_count, ssbsect_voice_avail, ssrmeet_schd_code, stvschd_desc FROM ssbsect INNER JOIN stvschd ON ssbsect_schd_code = stvschd_code AND ssbsect_schd_code NOT IN ('PLA', 'CL', 'CB', 'CI', 'T') LEFT OUTER JOIN ssrblck ON ssrblck_term_code = ssbsect_term_code AND ssrblck_crn = ssbsect_crn LEFT OUTER JOIN ssrmeet ON ssrmeet_term_code = ssbsect_term_code AND ssrmeet_crn = ssbsect_crn LEFT OUTER JOIN sirasgn ON sirasgn_crn = ssbsect_crn AND sirasgn_term_code = ssbsect_term_code WHERE ssbsect.ssbsect_subj_code = 'HOSP' AND ssbsect.ssbsect_crse_numb = '1410' AND ssbsect.ssbsect_term_code >= 202040 AND ssbsect.ssbsect_ssts_code = 'A' AND ssbsect.ssbsect_ptrm_end_date > sysdate-1 ORDER BY ssrmeet_start_date, ssrmeet_begin_time, ssbsect_crn | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Additional Information
What you will learn
- Customer service
- The challenges of customer service
- Solving problems with customer service
- Strategy for formulating a plan for success
- Communication strategies
- Coping with challenges in customer service
- Motivation and empowerment
- Leadership in customer service
- Customer retention and measurement of satisfaction
- Technology and customer service
- Excellence in customer service
Prior learning assessment and recognition (PLAR)
To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.
How do I apply for this course?
This course is offered as part of a VCC program only.
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.
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