Principles of Service Manageme (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships. Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

This course is part of the full-time Hospitality Management Diploma Program

Course code: HOSP 1410

Credits: 3.0

Tuition: $0^*

Length: 45.0 hours

Course outline: https://www.vcc.ca/cfm-files/course-outline.cfm?subject=HOSP&number=1410

Schedule†

HOSP 1410 schedule for programs:

HOSP

Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.

CRN #	Instructor	Dates	Day/Time	Instructor
74898	Kaplan, Belinda	September 14, 2020 to December 14, 2020	Mon \| 8:00 a.m - 9:00 a.m	Kaplan, Belinda
74898 Online Delivery		September 14, 2020 to December 14, 2020	Tue \| 8:00 a.m - 10:00 a.m
74903	Kaplan, Belinda	September 14, 2020 to December 14, 2020	Mon \| 8:00 a.m - 9:00 a.m	Kaplan, Belinda
74903 Online Delivery		September 14, 2020 to December 14, 2020	Mon \| 1:00 p.m - 3:00 p.m
74908	Kaplan, Belinda	September 14, 2020 to December 14, 2020	Mon \| 8:00 a.m - 9:00 a.m	Kaplan, Belinda
74908 Online Delivery		September 14, 2020 to December 14, 2020	Tue \| 10:00 a.m - 12:00 p.m
74913	Kaplan, Belinda	September 14, 2020 to December 14, 2020	Mon \| 8:00 a.m - 9:00 a.m	Kaplan, Belinda
74913 Online Delivery		September 14, 2020 to December 14, 2020	Tue \| 1:00 p.m - 3:00 p.m
74918	Kaplan, Belinda	September 14, 2020 to December 14, 2020	Mon \| 8:00 a.m - 9:00 a.m	Kaplan, Belinda
74918 Online Delivery			Mon \| 10:00 a.m - 12:00 p.m
44855	Kaplan, Belinda	January 5, 2021 to April 20, 2021	Tue \| 8:00 a.m - 10:00 a.m	Kaplan, Belinda
44855 Online Delivery		January 5, 2021 to April 20, 2021	Tue \| 3:00 p.m - 4:00 p.m
44880	Kaplan, Belinda	January 5, 2021 to April 20, 2021	Tue \| 10:00 a.m - 12:00 p.m	Kaplan, Belinda
44880 Online Delivery		January 5, 2021 to April 20, 2021	Tue \| 3:00 p.m - 4:00 p.m
44849	Kaplan, Belinda	January 5, 2021 to April 20, 2021	Tue \| 1:00 p.m - 3:00 p.m	Kaplan, Belinda
44849 Online Delivery			Tue \| 3:00 p.m - 5:00 p.m

query

RESULTSET

query
	BEGIN_TIME_ROUND	DAY_OF_WEEK	END_DATE	END_TIME_ROUND	SIRASGN_PIDM	SSBSECT_CRN	SSBSECT_SEATS_AVAIL	SSBSECT_TERM_CODE	SSBSECT_VOICE_AVAIL	SSBSECT_WAIT_COUNT	SSRBLCK_BLCK_CODE	SSRMEET_BEGIN_TIME	SSRMEET_BLDG_CODE	SSRMEET_END_DATE	SSRMEET_END_TIME	SSRMEET_ROOM_CODE	SSRMEET_SCHD_CODE	SSRMEET_START_DATE	START_DATE	STVSCHD_DESC
1	2020-12-01 08:00:00.0	Mon	07-Dec-2020	2020-12-01 09:00:00.0	30179848	74898	5	202070	N	0	HOSP111	0800	ONLINE	2020-12-07 00:00:00.0	0859	[empty string]	L	2020-09-14 00:00:00.0	14-Sep-2020	Lecture
2	2020-12-01 08:00:00.0	Mon	07-Dec-2020	2020-12-01 09:00:00.0	30179848	74903	8	202070	N	0	HOSP112	0800	ONLINE	2020-12-07 00:00:00.0	0859	[empty string]	L	2020-09-14 00:00:00.0	14-Sep-2020	Lecture
3	2020-12-01 08:00:00.0	Mon	07-Dec-2020	2020-12-01 09:00:00.0	30179848	74908	11	202070	N	0	HOSP113	0800	ONLINE	2020-12-07 00:00:00.0	0859	[empty string]	L	2020-09-14 00:00:00.0	14-Sep-2020	Lecture
4	2020-12-01 08:00:00.0	Mon	07-Dec-2020	2020-12-01 09:00:00.0	30179848	74913	6	202070	N	0	HOSP114	0800	ONLINE	2020-12-07 00:00:00.0	0859	[empty string]	L	2020-09-14 00:00:00.0	14-Sep-2020	Lecture
5	2020-12-01 08:00:00.0	Mon	07-Dec-2020	2020-12-01 09:00:00.0	30179848	74918	8	202070	N	0	HOSP115	0800	ONLINE	2020-12-07 00:00:00.0	0859	[empty string]	L	2020-09-14 00:00:00.0	14-Sep-2020	Lecture
6	2020-12-01 10:00:00.0	Mon	07-Dec-2020	2020-12-01 12:00:00.0	30179848	74918	8	202070	N	0	HOSP115	1000	ONLINE	2020-12-07 00:00:00.0	1159	[empty string]	L	2020-09-14 00:00:00.0	14-Sep-2020	Lecture
7	2020-12-01 13:00:00.0	Mon	07-Dec-2020	2020-12-01 15:00:00.0	30179848	74903	8	202070	N	0	HOSP112	1300	ONLINE	2020-12-07 00:00:00.0	1459	[empty string]	L	2020-09-14 00:00:00.0	14-Sep-2020	Lecture
8	2020-12-01 08:00:00.0	Tue	08-Dec-2020	2020-12-01 10:00:00.0	30179848	74898	5	202070	N	0	HOSP111	0800	ONLINE	2020-12-08 00:00:00.0	0959	[empty string]	L	2020-09-15 00:00:00.0	15-Sep-2020	Lecture
9	2020-12-01 10:00:00.0	Tue	08-Dec-2020	2020-12-01 12:00:00.0	30179848	74908	11	202070	N	0	HOSP113	1000	ONLINE	2020-12-08 00:00:00.0	1159	[empty string]	L	2020-09-15 00:00:00.0	15-Sep-2020	Lecture
10	2020-12-01 13:00:00.0	Tue	08-Dec-2020	2020-12-01 15:00:00.0	30179848	74913	6	202070	N	0	HOSP114	1300	ONLINE	2020-12-08 00:00:00.0	1459	[empty string]	L	2020-09-15 00:00:00.0	15-Sep-2020	Lecture
11	2020-12-01 09:00:00.0	Thu	08-Oct-2020	2020-12-01 11:00:00.0	30179848	74898	5	202070	N	0	HOSP111	0900	ONLINE	2020-10-08 00:00:00.0	1059	[empty string]	L	2020-10-08 00:00:00.0	08-Oct-2020	Lecture
12	2020-12-01 13:00:00.0	Thu	08-Oct-2020	2020-12-01 15:00:00.0	30179848	74903	8	202070	N	0	HOSP112	1300	ONLINE	2020-10-08 00:00:00.0	1459	[empty string]	L	2020-10-08 00:00:00.0	08-Oct-2020	Lecture
13	2020-12-01 15:00:00.0	Thu	08-Oct-2020	2020-12-01 17:00:00.0	30179848	74908	11	202070	N	0	HOSP113	1500	ONLINE	2020-10-08 00:00:00.0	1659	[empty string]	L	2020-10-08 00:00:00.0	08-Oct-2020	Lecture
14	2020-12-01 08:00:00.0	Fri	09-Oct-2020	2020-12-01 10:00:00.0	30179848	74913	6	202070	N	0	HOSP114	0800	ONLINE	2020-10-09 00:00:00.0	0959	[empty string]	L	2020-10-09 00:00:00.0	09-Oct-2020	Lecture
15	2020-12-01 10:00:00.0	Fri	09-Oct-2020	2020-12-01 12:00:00.0	30179848	74918	8	202070	N	0	HOSP115	1000	ONLINE	2020-10-09 00:00:00.0	1159	[empty string]	L	2020-10-09 00:00:00.0	09-Oct-2020	Lecture
16	2020-12-01 10:30:00.0	Mon	14-Dec-2020	2020-12-01 12:30:00.0	30179848	74898	5	202070	N	0	HOSP111	1030	ONLINE	2020-12-14 00:00:00.0	1229	[empty string]	L	2020-12-14 00:00:00.0	14-Dec-2020	Lecture
17	2020-12-01 10:30:00.0	Mon	14-Dec-2020	2020-12-01 12:30:00.0	30179848	74903	8	202070	N	0	HOSP112	1030	ONLINE	2020-12-14 00:00:00.0	1229	[empty string]	L	2020-12-14 00:00:00.0	14-Dec-2020	Lecture
18	2020-12-01 10:30:00.0	Mon	14-Dec-2020	2020-12-01 12:30:00.0	30179848	74908	11	202070	N	0	HOSP113	1030	ONLINE	2020-12-14 00:00:00.0	1229	[empty string]	L	2020-12-14 00:00:00.0	14-Dec-2020	Lecture
19	2020-12-01 10:30:00.0	Mon	14-Dec-2020	2020-12-01 12:30:00.0	30179848	74913	6	202070	N	0	HOSP114	1030	ONLINE	2020-12-14 00:00:00.0	1229	[empty string]	L	2020-12-14 00:00:00.0	14-Dec-2020	Lecture
20	2020-12-01 10:30:00.0	Mon	14-Dec-2020	2020-12-01 12:30:00.0	30179848	74918	8	202070	N	0	HOSP115	1030	ONLINE	2020-12-14 00:00:00.0	1229	[empty string]	L	2020-12-14 00:00:00.0	14-Dec-2020	Lecture
21	2020-12-01 08:00:00.0	Tue	20-Apr-2021	2020-12-01 10:00:00.0	30179848	44855	25	202140	N	0	HOSP112	0800	ONLINE	2021-04-20 00:00:00.0	0959	[empty string]	L	2021-01-05 00:00:00.0	05-Jan-2021	Lecture
22	2020-12-01 10:00:00.0	Tue	20-Apr-2021	2020-12-01 12:00:00.0	30179848	44880	25	202140	N	0	HOSP113	1000	ONLINE	2021-04-20 00:00:00.0	1159	[empty string]	L	2021-01-05 00:00:00.0	05-Jan-2021	Lecture
23	2020-12-01 13:00:00.0	Tue	20-Apr-2021	2020-12-01 15:00:00.0	30179848	44849	25	202140	N	0	HOSP111	1300	ONLINE	2021-04-20 00:00:00.0	1459	[empty string]	L	2021-01-05 00:00:00.0	05-Jan-2021	Lecture
24	2020-12-01 15:00:00.0	Tue	20-Apr-2021	2020-12-01 17:00:00.0	30179848	44849	25	202140	N	0	HOSP111	1500	ONLINE	2021-04-20 00:00:00.0	1659	[empty string]	L	2021-01-05 00:00:00.0	05-Jan-2021	Lecture
25	2020-12-01 15:00:00.0	Tue	20-Apr-2021	2020-12-01 16:00:00.0	30179848	44855	25	202140	N	0	HOSP112	1500	ONLINE	2021-04-20 00:00:00.0	1559	[empty string]	L	2021-01-05 00:00:00.0	05-Jan-2021	Lecture
26	2020-12-01 15:00:00.0	Tue	20-Apr-2021	2020-12-01 16:00:00.0	30179848	44880	25	202140	N	0	HOSP113	1500	ONLINE	2021-04-20 00:00:00.0	1559	[empty string]	L	2021-01-05 00:00:00.0	05-Jan-2021	Lecture
27	2020-12-01 10:00:00.0	Mon	19-Apr-2021	2020-12-01 12:00:00.0	30179848	44849	25	202140	N	0	HOSP111	1000	ONLINE	2021-04-19 00:00:00.0	1159	[empty string]	L	2021-04-19 00:00:00.0	19-Apr-2021	Lecture
28	2020-12-01 10:00:00.0	Mon	19-Apr-2021	2020-12-01 12:00:00.0	30179848	44855	25	202140	N	0	HOSP112	1000	ONLINE	2021-04-19 00:00:00.0	1159	[empty string]	L	2021-04-19 00:00:00.0	19-Apr-2021	Lecture
29	2020-12-01 10:00:00.0	Mon	19-Apr-2021	2020-12-01 12:00:00.0	30179848	44880	25	202140	N	0	HOSP113	1000	ONLINE	2021-04-19 00:00:00.0	1159	[empty string]	L	2021-04-19 00:00:00.0	19-Apr-2021	Lecture

CACHED

false

EXECUTIONTIME

SQL

SELECT ssbsect_crn, ssbsect_term_code, ssrblck_blck_code, ssrmeet_start_date, ssrmeet_end_date, TO_CHAR(ssrmeet_start_date, 'DD-Mon-YYYY') AS start_date, TO_CHAR(ssrmeet_end_date, 'DD-Mon-YYYY') AS end_date, ssrmeet_begin_time, ssrmeet_end_time, TRUNC( TO_DATE(CONCAT(ssrmeet_begin_time,'00'),'HH24:MI:SS')) + ( ROUND( (TO_DATE(CONCAT(ssrmeet_begin_time,'00'),'HH24:MI:SS') - TRUNC(TO_DATE(CONCAT(ssrmeet_begin_time,'00'),'HH24:MI:SS')) ) * 96 ) / 96) as begin_time_round, TRUNC( TO_DATE(CONCAT(ssrmeet_end_time,'00'),'HH24:MI:SS')) + ( ROUND( (TO_DATE(CONCAT(ssrmeet_end_time,'00'),'HH24:MI:SS') - TRUNC(TO_DATE(CONCAT(ssrmeet_end_time,'00'),'HH24:MI:SS')) ) * 96 ) / 96) as end_time_round, DECODE(ssrmeet_sun_day, 'U', 'Sun ', '') || DECODE(ssrmeet_mon_day, 'M', 'Mon ', '') || DECODE(ssrmeet_tue_day, 'T', 'Tue ', '') || DECODE(ssrmeet_wed_day, 'W', 'Wed ', '') || DECODE(ssrmeet_thu_day, 'R', 'Thu ', '') || DECODE(ssrmeet_fri_day, 'F', 'Fri ', '') || DECODE(ssrmeet_sat_day, 'S', 'Sat ','') AS day_of_week, ssrmeet_bldg_code, ssrmeet_room_code, sirasgn_pidm, ssbsect_seats_avail, ssbsect_wait_count, ssbsect_voice_avail, ssrmeet_schd_code, stvschd_desc FROM ssbsect INNER JOIN stvschd ON ssbsect_schd_code = stvschd_code AND ssbsect_schd_code NOT IN ('PLA', 'CL', 'CB', 'CI', 'T') LEFT OUTER JOIN ssrblck ON ssrblck_term_code = ssbsect_term_code AND ssrblck_crn = ssbsect_crn LEFT OUTER JOIN ssrmeet ON ssrmeet_term_code = ssbsect_term_code AND ssrmeet_crn = ssbsect_crn LEFT OUTER JOIN sirasgn ON sirasgn_crn = ssbsect_crn AND sirasgn_term_code = ssbsect_term_code WHERE ssbsect.ssbsect_subj_code = 'HOSP' AND ssbsect.ssbsect_crse_numb = '1410' AND ssbsect.ssbsect_term_code >= 202070 AND ssbsect.ssbsect_ssts_code = 'A' AND ssbsect.ssbsect_ptrm_end_date > sysdate-1 ORDER BY ssrmeet_start_date, ssrmeet_begin_time, ssbsect_crn

array

struct
1	74898
2	HOSP111

struct
1	74903
2	HOSP112

struct
1	74908
2	HOSP113

struct
1	74913
2	HOSP114

struct
1	74918
2	HOSP115

struct
1	74918
2	HOSP115

struct
1	74903
2	HOSP112

struct
1	74898
2	HOSP111

struct
1	74908
2	HOSP113

struct
1	74913
2	HOSP114

struct
1	74898
2	HOSP111

struct
1	74903
2	HOSP112

struct
1	74908
2	HOSP113

struct
1	74913
2	HOSP114

struct
1	74918
2	HOSP115

struct
1	74898
2	HOSP111

struct
1	74903
2	HOSP112

struct
1	74908
2	HOSP113

struct
1	74913
2	HOSP114

struct
1	74918
2	HOSP115

struct
1	44855
2	HOSP112

struct
1	44880
2	HOSP113

struct
1	44849
2	HOSP111

struct
1	44849
2	HOSP111

struct
1	44855
2	HOSP112

struct
1	44880
2	HOSP113

struct
1	44849
2	HOSP111

struct
1	44855
2	HOSP112

struct
1	44880
2	HOSP113

array

struct
1	HOSP HOSP HOSP HOSP
2	74898 74903 74908 74913 74918 44855 44880 44849
3	HOSP111

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* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.

† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.

Principles of Service Manageme (HOSP 1410)

Schedule†

HOSP 1410 schedule for programs:

Additional Information

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