Operational Excellence, Lean Systems, and Advanced Process Innovation (OPMT 4120)

This course provides a strategic and analytical examination of Lean systems, Total Quality Management (TQM), and Six Sigma as integrated frameworks for enterprise-wide operational excellence. Students critically evaluate the theoretical foundations, quantitative methods, and organizational implications of continuous improvement across manufacturing and service environments. Emphasis is placed on data-driven decision-making, statistical process control, variation reduction, value stream design, and advanced process innovation. The course also explores the leadership, cultural, and governance mechanisms required to sustain performance transformation. Through applied case analysis and project-based work, students design and justify improvement and innovation initiatives that align operational capability, customer value, financial performance, and long-term competitive strategy.