Workplace Communication 2 (RSCR 0623)

Building on the skills practiced in RSCR 0613 Workplace Communication 1, students further develop workplace communication skills by deepening their understanding of effective communication techniques, which includes establishing rapport and building relationships. They apply effective interview skills to articulate basic knowledge about the company, the position applied for, and their past work history. In developing customer service skills, students apply the principles of customer service to prepare them for experiential work placements. Students also apply appropriate digital communication skills through email writing and text messaging. Ongoing feedback from teachers and supervisors enables students to continually refine their communication skills in both the workplace and personal life.