This course is part of the full time Retail and Hospitality Careers Program.
This course covers the essential communication skills needed in the workplace and interview skills. Students practice the basics of effective communication and conversational skills such as appropriate greetings and introductions, the use of eye contact, active listening skills, handling criticism and conflict, giving and taking direction. Topics also include identifying the difference between public and private information, and workplace confidentiality.
Students are introduced to effective customer relations and learn the importance of developing a positive and professional attitude towards customers.
Students are coached on successful interview techniques, pre interview preparation and employment research.
Course code: REHC 0603
Length: 75 hours
Course outline: viewhttps://www.vcc.ca/deptUploads/course-outlines/REHC-0603.pdf
PrerequisitesAdmission to the program
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.