General Information

Vancouver Community College is committed to providing high-quality education, support, and services to its students and recognizes that students may, from time to time, have concerns about their educational and service experience, and may seek to address these concerns.

Issues relating to instruction, service, college employees, policy, procedures, or practices

The following pages provide information and resources for students to either resolve or issue an official complaint regarding instruction, service, college employees, policy, procedures, or practices. These procedures are designed to provide a prompt response to student complaints. All parties are encouraged to address concerns informally whenever possible. For more information and detailed steps, you can begin the process here: Submitting a Complaint

Issues relating to final grades, student conduct, or human rights

This student complaints process should not be used for issues relating to final grades, student conduct, or human rights. For these matters, students should reference the appropriate policy below for information on how to proceed.

• Appeal of Final Grade 322
• Academic Integrity 325
• Student Non-Academic Conduct 324
• Prevention of Harassment, Discrimination, and Bullying 201
• Sexual Violence & Misconduct 210

Not sure where to begin? For assistance in resolving or submitting complaints, students may contact:

• Office of Student Conduct
  If you have a concern about the conduct of another student, reach out to the Student Conduct Officer.

• Students' Union of VCC - Office of the Students' Advocate
  The Students' Union of VCC Students' Advocate provides a safe, confidential and informal environment for students to discuss conflicts, complaints or disputes. The Students' Advocate can provide support and assistance with interpretation of VCC policies and procedures.

• Sexual Violence Support Services
  VCC's sexual violence support services will assist and support students who have experienced sexual violence and misconduct.
• Student Accessibility
  If your concern relates to academic accommodations, accessibility supports, or barriers affecting your learning experience, you may contact the Associate Director, Student Accessibility / nscott@vcc.ca 
• Student Engagement
  If you are still unsure on who to contact, reach out to the Associate Director, Student Recruitment & Learner Engagement / rnoel@vcc.ca