Principles of Service Manageme (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships. Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

This course is part of the full-time Hospitality Management Diploma Program
Course code: HOSP 1410
Credits: 3.0
Length: 45.0 hours
Course outline: view

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