Fundamentals of Service Operations Management (HOSP 1502)

Students explore the process of delivering service to customers. This includes understanding the service needs of the target customers, managing the processes that deliver the services while ensuring objectives are met, and paying attention to the constant improvement of the services. The focus is on providing value to the customer as well as the customer relationship. Topics cover goods & services, process management, supply chain and inventory, quality control, marketing, and streamlining service processes to ensure that support teams have the tools they need to succeed.
Course code: HOSP 1502
Credits: 3.0
Length: 45.0 hours
Course outline: view

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