Cynthia Lin came to Canada from Taiwan, and her study journey at VCC's Hospitality Management Diploma began in September 2016. After graduating in 2018, Cynthia continued working in the hospitality industry and winning industry awards, and eventually obtained her permanent residency in late 2021, which was a dream come true for her. Here is what Cynthia has to say about her incredible journey.
VCC's Learning Centre was of great support during my study when I had a lot of questions about my essays and assignments.
I worked part-time as a Guest Services Agent at Residence Inn by Mariott Vancouver Downtown through the VCC job fair. VCC has incredible connections with the local hospitality industry. This wonderful opportunity allowed me to practice my interview skills and build up my career before graduation.
I received the Ron and Carole scholarship based on academic achievement, industry experience and service.
I started working full-time at the Resident Inn as a Guest Services Agent. My hard work was recognized and I received 10 Tourism Vancouver awards for service excellence. According to a compliment email sent by the CEO, this was the first for our hotel. I later held different positions with more responsibilities as a Relief Night Auditor and Relief Manager on Duty. I was also awarded SilverBirch Hotels & Resorts’ Associate of the year based on outstanding services.
I have received many Outstanding Customer Service Awards from Tourism Vancouver, and these awards were chosen based on nominations submitted by hotel guests. A recurring comment from the guests was how informative I was about local attractions, food, and culture. These awards demonstrate my deep passion for my career and my commitment to contributing to the hospitality industry in Canada and ensuring tourists here have a wonderful stay in Vancouver. I am participating in management training towards my next big goal of working in hotel management.