Communication and Workplace Behaviour (CSTP 1101)
Students learn human behaviour in organizations and skills needed to deal with people at work. Topics include: individual behaviour, values, interpersonal relationships and communications, groups and team dynamics, organizational culture, leadership, and professional and ethical responsibilities.
Students study the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn practical techniques in business communication, such as writing memos, letters, emails, reports and conducting formal presentations.
Students learn how to communicate with their supervisors, colleagues and clients in various forms. Students become familiar with common documentation and communication mediums such as Microsoft Teams, Word, PowerPoint, Excel, Google Docs and Google Charts, and develop group presentation skills.
Students study the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn practical techniques in business communication, such as writing memos, letters, emails, reports and conducting formal presentations.
Students learn how to communicate with their supervisors, colleagues and clients in various forms. Students become familiar with common documentation and communication mediums such as Microsoft Teams, Word, PowerPoint, Excel, Google Docs and Google Charts, and develop group presentation skills.
Course code: CSTP 1101
Credits: 3.0
Length: 60.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=CSTP&number=1101
* The amount shown is the approximate cost of tuition (for courses with tuition) or fees (for courses that do not have tuition).
Tuition and Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.