Communication and Workplace Behaviour (CSTP 1101)

Learners study human behaviour in organizations and develop the skills needed to deal with people at work. Topics include: individual behaviour, values, interpersonal relationships and communications, groups and team dynamics, organizational culture, leadership, and change.

Students will examine the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn about practical techniques in business communication, such as memos, letters, emails, reports, and formal presentations.

Students learn how to communicate with their supervisors, colleagues and clients in various forms. As part of the training, students get familiar with common communication mediums such as Word, Excel, and Google Docs and Charts.
Course code: CSTP 1101
Credits: 3.0
Length: 60.0 hours
Course outline: view

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