This course introduces students to the accommodation industry and the range of employment roles that support it. Students explore the development of the hospitality industry and the organizational structure of various accommodation establishments. Students learn about reservation procedures and policies, registration and rooming techniques, forecasting and room statistics as well as reservation control techniques. Overbooking, guest relocation and complaint resolution are also addressed.
This course is part of the full-time Hospitality Management Diploma Program
Course code: HOSP 1370
Credits: 3.0
Tuition: $0*
Length: 45.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=HOSP&number=1370
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Schedule †
Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.
| CRN # | Dates |
Day/Time/Location |
| 70037 | September 6, 2022
to December 13, 2022 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 70042 | September 6, 2022
to December 14, 2022 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 74074 | September 7, 2022
to December 14, 2022 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 74053 | September 7, 2022
to December 14, 2022 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 47575 | January 3, 2023
to April 21, 2023 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 47565 | January 3, 2023
to April 21, 2023 | See full schedule
Delivery: In Person
Location: Varies |
| 47580 | January 3, 2023
to April 21, 2023 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 47570 | January 3, 2023
to April 21, 2023 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 70049 | September 5, 2023
to December 15, 2023 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 70054 | September 5, 2023
to December 15, 2023 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 70077 | September 5, 2023
to December 15, 2023 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
| 75617 | September 5, 2023
to December 15, 2023 | See full schedule
Delivery: In Person
Location: VCC Downtown Campus |
Additional Information
- History of the Canadian Accommodations Industry
- Introduction to accommodations as a tourism sector
- Unique characteristics of accommodations
- Organizational structure of hotels
- Lodging sectors
- Reservations systems
- Check-in procedures
- Quality management
- Rooming process
- Registration process
- Check-out procedures
- Technology in hotels (e.g., Property Management Systems)
- Housekeeping and laundry operations
Prior learning assessment and recognition (PLAR)
To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.
How do I apply for this course?
This course is offered as part of a VCC program only.
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.
